Privacy Policy

Dhak7 Privacy Policy – How Your Information Is Kept Secure

Dhak7 takes your personal data seriously. This policy explains what information we collect, why we collect it, how it is used, and what rights you have over your data.

Last Updated: January 2026 Published in Bengali GDPR Compliant
Version: v3.1
Applicable: All dhak7 Members
Encryption: 256-bit SSL
Age Requirement: 18+
Contact: support@dhak7.best

256-bit
SSL Encryption
0
Data is never sold
24/7
Security Monitoring
GDPR
International Standards

Dhak7's Commitment to Privacy Protection

The core principles we follow to keep your information safe

01
Your data is never sold

Dhak7 does not sell your personal information to advertisers or third parties. Your data is used solely to provide our services.

02
Industry-Standard Encryption

256-bit SSL encryption is applied to all data transmissions. Data stored on our servers is also kept in encrypted form.

03
Your Control

You have the right to view, correct, and request deletion of your data. Submit a request by email at any time.

04
Minimal Data Collection

Dhak7 only collects information necessary to operate its services. No unnecessary data is requested or stored.

05
Data Deleted After Set Period

Personal data is deleted from our database after a set period following account closure (typically 5 years).

06
Immediate Breach Notification

In the event of a data breach, dhak7 is obligated to notify affected users within 72 hours and will act swiftly to resolve the issue.


Important

By registering with or using dhak7's services, you are considered to have read and accepted this Privacy Policy. If you have any questions, please contact us at support@dhak7.best.

1. Introduction & Scope

This Privacy Policy is published on behalf of the dhak7 Group, which operates the dhak7.best website and its associated mobile applications. This document explains how dhak7 collects, stores, processes, and protects users' personal information.

This policy applies to everyone who uses dhak7's services – whether you are a registered member or simply browsing the website. We follow the guidelines of international GDPR standards as well as applicable local laws.

Published in Bengali: This policy is written in plain Bengali so every dhak7 member can clearly understand how their data is used. In the event of any conflict in interpretation, the English version shall take precedence.

2. What Data Is Collected

Dhak7 collects user data under the following categories:

  • Identity Information: Full name, date of birth, and national ID or passport number — collected as part of KYC verification.
  • Contact Information: Mobile number, email address, and home address where applicable.
  • Financial Information: Payment method details (bKash/Nagad number, bank account information). dhak7 does not store full card numbers.
  • Transaction Information: Deposit, withdrawal, and betting history.
  • Technical Information: IP address, device type, browser details, login time and location.
  • Usage Pattern: Behavioral data such as time spent on each page and which games you play most.
Voluntarily Provided Information: Information you provide when contacting customer support or completing a survey may also be stored.

3. Why We Collect Your Information

Dhak7 uses your information for the following purposes:

  • Creating and managing your account, identity verification (KYC), and age confirmation.
  • Processing deposits, withdrawals, and other financial transactions.
  • To meet legal obligations related to anti-money laundering and fraud prevention.
  • Sending bonuses, promotions, and vouchers – to consenting users only.
  • Maintaining platform security and detecting suspicious activity.
  • Analyzing service performance to improve the user experience.
  • Monitoring usage patterns to ensure responsible gaming.
Marketing Communications: dhak7 obtains separate consent before sending promotional messages to your number. You may withdraw this consent at any time.

4. Who Your Information Is Shared With

Dhak7 does not sell your data. However, limited information may be shared with third parties in specific circumstances:

  • Payment Providers: bKash, Nagad, Rocket, or banks — only the information necessary to process your transaction.
  • Identity Verification Services: Approved verification agencies for the KYC process.
  • Regulatory Authority: Licensing authorities or law enforcement agencies where a legal obligation exists.
  • Technology Partners: Cloud service providers and cybersecurity firms — solely for the purpose of operating the platform.

Data Processing Agreements (DPAs) are in place with all the third parties listed above, and they are prohibited from using your data beyond what dhak7's policy permits.

Restrictions: Your data is never shared with advertisers, marketing agencies, or any third party for commercial purposes.

5. Data Security Measures

Dhak7 uses a multi-layered security framework to keep your data safe:

  • 256-bit SSL/TLS encryption for all data transfers.
  • AES-256 encryption for sensitive data stored on our servers.
  • Two-factor authentication (2FA) for account access.
  • Regular cybersecurity audits and penetration testing.
  • Dhak7 enforces a strict data access policy for staff — only personnel with a genuine need are permitted to view your information.
  • 24/7 automated monitoring for suspicious activity.
Your Responsibilities: To protect your account, keep your password strong and never share it with anyone. If you notice any unusual login activity, contact support@dhak7.best immediately.

6. Cookie Policy

Dhak7.best uses cookies to enhance your website experience. Cookies are small text files stored in your browser.

Optional cookies can be disabled from your browser settings. However, disabling essential cookies may cause parts of the service to not function properly.

7. Your Rights

As a dhak7 user, you have the following rights over your own data:

  • Right to Know: You have the right to know what information dhak7 holds about you.
  • Right to rectification: You may request the correction of any inaccurate or outdated information.
  • Right to Erasure: In certain circumstances, you may request that your data be deleted.
  • Right to Restrict Processing: In certain circumstances, you may request that processing of your data be temporarily restricted.
  • Right to Data Portability: You may request a copy of your data in a machine-readable format.
  • Right to Object: You may opt out of marketing communications at any time.
How to Submit a Request: Email support@dhak7.best. dhak7 typically responds within 30 days. Additional information may be requested to verify your identity.

8. Protection of Minors

Dhak7's services are exclusively for individuals aged 18 and above. We do not knowingly collect personal information from minors.

If dhak7 discovers that a minor has registered, that account will be closed immediately and the associated data deleted. If a parent or guardian believes their child is using dhak7, please notify us at support@dhak7.best.

Age Verification: Age is verified during the KYC process through a national ID or passport. Accounts registered with false information will be permanently closed.

9. Data Retention Period

Dhak7 retains different types of data for different lengths of time:

  • Account & Identity Information: For as long as your account is active, and for 5 years after closure (as required by law).
  • Financial Transaction Records: 7 years (as required under anti-money laundering laws).
  • Customer Support Communications: 2 years after last contact.
  • Analytics Data: Up to 2 years in anonymized form.
  • Technical Logs: 90 days.
Please Note: Due to legal obligations, certain data may not be eligible for deletion before the required retention period has elapsed.

10. Policy Updates & Contact

Dhak7 may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered mobile number or email address.

Upon your first login after any changes take effect, you will be shown the updated policy and asked for your consent. For any questions or concerns regarding this Privacy Policy, please write to us directly at support@dhak7.best.

Response Time: For privacy-related requests, dhak7 typically provides an initial response within 3 business days and a full resolution within 30 days.

How Secure Your Information Is

How dhak7 Protects Each Type of Your Data

Identity Information

Name, date of birth, and ID information are stored with AES-256 encryption. Only authorised members of the KYC team may access this data when required.

Strictly Confidential
Payment Information

Dhak7 never stores your full card number or password. Only the minimum data required to process transactions is retained, secured to PCI-DSS standards.

Encrypted
Mobile Number

Used for contact and payment purposes. Separate consent is obtained for marketing messages. You can opt out of SMS messages at any time.

Consent-based
Betting History

Retained for up to 7 years to meet legal obligations and to support responsible gaming monitoring. Never shared with third parties.

For Legal Reasons
IP & Location

Collected for security and fraud detection purposes. Also used to block access from restricted regions. Deleted after 90 days.

Security
Support Conversations

Used to resolve your issues quickly and improve our service quality. Conversation records are retained for 2 years.

Service Improvement

Exercise Your Rights Over Your Data

How to Exercise Your Data Rights

Right to Access Your Data

To find out what information dhak7 holds about you, write to us at support@dhak7.best.

Data Correction

To correct inaccurate information, log in and update it via your profile settings, or contact support directly.

Data Deletion

To request deletion of your data after account closure, please send us an email. Subject to any legal obligations that may apply.

Data Portability

To request a copy of your data in CSV or PDF format, please contact support.

Marketing Messages Off

Use the unsubscribe link at the bottom of any promotional SMS or email, or contact our support team.

Withdrawal of Consent

You may withdraw any consent given previously at any time. Processing carried out before withdrawal remains valid.

Steps to Submit a Request

1
Send an email

Send your request to support@dhak7.best with the subject line "Data Rights Request".

2
Identity Verification

Dhak7 will verify that you are the account holder. Additional information may be requested.

3
Processing

Dhak7 will process the request and notify you of the outcome within 30 days.

4
Confirmation

Once completed, you will receive a confirmation email. If you are not satisfied with the outcome, you may submit a request for reconsideration.


What Sets dhak7's Privacy Policy Apart from the Rest

Most online platforms write their privacy policies in language the average person simply cannot follow. dhak7 believes you have the right to know how your information is used, which is why this policy is written in plain, straightforward English. Instead of dense legal language, it clearly explains exactly what data is collected and why.

The amount of data dhak7 collects is deliberately kept to a minimum. Many platforms collect far more data than they need, holding onto it on the off chance it may be useful later. dhak7 takes a different approach: only data that is strictly necessary to deliver the service is collected. This keeps your digital footprint as small as possible.

Dhak7 takes extra precautions with payment information. When you make a deposit via bKash or Nagad, dhak7 never sees your full mobile banking PIN or password — the payment is completed directly through your mobile banking provider. dhak7 only receives the transaction status (success or failure) and the amount. This is fully compliant with the international payment security standard PCI-DSS.

Retaining financial transaction records for 7 years is a legal requirement. Under the guidelines of the Bangladesh Financial Intelligence Unit (BFIU), all financial institutions must keep records for a specified period to prevent money laundering. This is not a matter of dhak7's discretion — it is a legal obligation.

There's a common misconception about cookies — many people assume they automatically mean a breach of privacy. The reality is that without dhak7's essential cookies, basic functions like staying logged in, remembering your language preference, or maintaining a secure session simply wouldn't work. Optional cookies help improve your experience — for example, by surfacing your favourite games more quickly. That said, you have every right to turn them off.

Dhak7 monitors usage patterns to promote responsible gaming. If a member suddenly starts making unusually large deposits or plays at irregular hours late at night, our support team is automatically alerted and will reach out if needed. This analysis is not working against you — it is there to protect your best interests. This is a distinctive aspect of dhak7's privacy policy that most platforms do not openly disclose.


Frequently Asked Questions

Answers to common questions about privacy and account management

Yes, dhak7 offers a temporary break option without fully closing your account — this is called self-exclusion. You can choose the duration yourself: 24 hours, 7 days, 1 month, 3 months, or 6 months. During this period, you will not be able to log in, place bets, or make deposits. Your account reactivates automatically once the period ends. If you'd like to close your account permanently, that's also possible — send a request to support@dhak7.best and it will be processed within 24 hours. Promotional messages are also paused for the duration of any active self-exclusion.

If the app won't open or keeps freezing, follow these steps. First, force-close the app and reopen it. If that doesn't help, restart your phone – background processes can sometimes cause the app to get stuck. Next, check whether an update is available by going to the Play Store or App Store and searching for dhak7 to see if an update button appears. Older versions can sometimes lose compatibility with newer servers. After updating, clear the app cache by going to Settings > Apps > dhak7 > Clear Cache. If the problem persists, uninstall the app and do a fresh install. You can also access dhak7.best through your mobile browser, which works well as an alternative when the app has issues. If you're still experiencing problems, contact support with your phone model and Android or iOS version.

Play in a Safe Environment, Enjoy with Peace of Mind

Your data is protected, your payments are secure, and your gaming experience is fully transparent at dhak7. Register today and become part of Bangladesh's most trusted betting platform.

256-bit SSL
Fully encrypted
No Data Sales
Your Privacy Intact
GDPR Compliant
International Standards
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